Contact Us
Got a question about one of our reviews, spotted something that needs updating, or had a withdrawal experience worth sharing? We'd like to hear from you. This page covers the ways to reach Instant Payout Online Casinos and what to expect once you do.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and typically reply within a couple of business days. Please include the name of the casino you're asking about and, where relevant, details of your withdrawal method (crypto, e-wallet, card, or bank transfer) so we can give you a useful answer rather than a generic one.
What we can help with
- Corrections to payout speeds, bonus terms, or licensing details on any operator we cover
- Questions about how we assess withdrawal times, payout limits, or verification steps
- Feedback on your own cash-out experience with a site we've reviewed, positive or negative
- General queries about how our comparisons and ratings work
What we can't help with
We're an independent review site, not a casino operator. We can't process deposits or withdrawals, resolve a dispute over a specific account, verify your identity documents, or override a casino's own KYC decisions. For anything account-specific — a delayed withdrawal, a frozen balance, a bonus that hasn't cleared — the casino's own support team or licensing regulator is the right first point of contact, since only they hold your account details and transaction records.
Before you write in about a slow payout
If your reason for contacting us is a delayed withdrawal, a few checks can save time on both sides:
- Confirm your account is fully verified — unverified accounts are the most common cause of held withdrawals, regardless of the payment method chosen
- Check whether any wagering or playthrough requirement on a bonus has actually cleared before the withdrawal was requested
- Note the payment method used — crypto and e-wallets are typically the fastest routes to a cash-out, while card and bank transfer withdrawals usually take longer to process and clear
- Check the casino's stated processing window against how long it's actually been, since a payout can look "stuck" when it's still inside the normal timeframe
Passing on these details when you contact us helps us keep our operator write-ups accurate, even if we can't personally intervene in an individual case.
Other things worth knowing before you get in touch
If your question is about how we rank and compare operators, you may find the answer already on our About Us page, which explains our approach to reviewing payout speed, banking options, and trustworthiness. Readers outside the standard licensing footprint sometimes ask us about alternatives — our page on non-GamStop casinos covers that separately. If your message relates to gambling habits, spending limits, or wanting to take a break, our Responsible Gambling page has tools and support resources, including the national helpline. And if you're asking about site usage, disclaimers, or how our content is put together, that's covered in our Terms and Conditions.
A note on responsible gambling
If you or someone you know is struggling to control gambling, free confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Our own Responsible Gambling page lists further tools, including deposit limits and self-exclusion options offered by most licensed casinos. Online gambling carries a real risk of losing money — no strategy, bonus, or fast payout method changes that. Our site and its reviews are intended for adults aged 21 and over.
Getting a reply
We aim to answer straightforward questions quickly and give more detailed responses the time they need. If your message is urgent — for example, related to account security — please say so clearly in the subject line so we can prioritize it accordingly.